fa ارزشیابی فناوری اطلاعات با رویکردی تلفیقی پژوهشي Research <p align="right"><span lang="FA" dir="rtl" style="FONT-SIZE: 12pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 11.0pt"><strong>د</strong></span><span lang="FA" dir="rtl" style="FONT-SIZE: 12pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 11.0pt">ر این مقاله مدل ارزشیابی فناوری اطلاعات</span><span dir="ltr"></span><span style="FONT-SIZE: 11pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-bidi-font-size: 12.0pt mso-bidi-font-family: Nazanin"><span dir="ltr"></span>(</span><span style="FONT-SIZE: 10pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-bidi-font-size: 11.0pt mso-bidi-font-family: Nazanin">IT</span><span style="FONT-SIZE: 11pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-bidi-font-size: 12.0pt mso-bidi-font-family: Nazanin">) </span><span dir="rtl"></span><span dir="rtl" style="FONT-SIZE: 12pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 11.0pt"><span dir="rtl"></span><font size="3"><font face="Nazanin"><span style="mso-spacerun: yes"> </span><span lang="FA">بمنظور اندازه­گیری ارزش آن در کسب و کار، ارائه گردیده است. این مدل از روش­ها و ابزارهای مختلفی در اندازه­گیری بهره گرفته است که مهمترین آنها: الگوگیری، کارت امتیازی متوازن و روشهای کمی و کیفی هستند. طبقه­بندی سه لایه­ایِ </span></font></font></span><span style="FONT-SIZE: 10pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-bidi-font-size: 11.0pt mso-bidi-font-family: Nazanin">IT</span><span dir="rtl"></span><span lang="FA" dir="rtl" style="FONT-SIZE: 11pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 10.0pt"><span dir="rtl"></span><span style="mso-spacerun: yes"><font face="Nazanin" size="3">  </font></span></span><span lang="FA" dir="rtl" style="FONT-SIZE: 12pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 11.0pt">در یک کسب و کار و ارتباط آنها به رویکرد تلفیقی برنامه­ریزی نظام­های اطلاعاتی، زیربنای مدل پیشنهادی را تشکیل <font size="3"><font face="Nazanin"><span style="mso-spacerun: yes">   </span>می­دهد. ارتباط این سه لایه با مفاهیم کارآیی و اثربخشی، مدل پیشنهادی را از چارچوبی مفهومی به مدلی کاربردی سوق می­دهد. همچنین در این مقاله اثرات لایه­های مختلف </font></font></span><span style="FONT-SIZE: 10pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-bidi-font-size: 11.0pt mso-bidi-font-family: Nazanin">IT</span><span dir="rtl"></span><span dir="rtl" style="FONT-SIZE: 11pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 10.0pt"><span dir="rtl"></span> </span><span lang="FA" dir="rtl" style="FONT-SIZE: 12pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 11.0pt">بر عملکرد نهایی سازمان از دیدگاه ذینفعان با استفاده داده­های ثانویه بررسی گردیده است. در هر لایه از این چارچوب تعدادی سنجه در <font size="3"><font face="Nazanin"><span style="mso-spacerun: yes"> </span>حوزه­های چهارگانه روش کارت امتیازی متوازن استخراج و با نرخ روند، مقادیر مرجع بدست آمده از الگوگیری و سنجه­های متناظر هزینه مقایسه می­گردند. نتایج این مقایسه نشان­دهنده نقائص و انحرافات برنامه­ها و فعالیت­های </font></font></span><span style="FONT-SIZE: 10pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-bidi-font-size: 11.0pt mso-bidi-font-family: Nazanin">IT</span><span dir="rtl"></span><span dir="rtl" style="FONT-SIZE: 11pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 10.0pt"><span dir="rtl"></span> </span><span lang="FA" dir="rtl" style="FONT-SIZE: 12pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 11.0pt">خواهد بود که با روشهای حل مسئله خلاق، ریشه­یابی خواهند گردید. گام آخرِ برنامه اندازه­گیری ارزشِ </span><span style="FONT-SIZE: 10pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-bidi-font-size: 11.0pt mso-bidi-font-family: Nazanin">IT</span><span dir="rtl"></span><span lang="FA" dir="rtl" style="FONT-SIZE: 12pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 11.0pt"><span dir="rtl"></span>، تدوین و اجرای برنامه­ اصلاحی است. این مطالعه می­کوشد تا با بررسی<font size="3"><font face="Nazanin"><span style="mso-spacerun: yes">   </span><span style="mso-spacerun: yes"> </span>ارزش­های مختلفی که </font></font></span><span style="FONT-SIZE: 10pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-bidi-font-size: 11.0pt mso-bidi-font-family: Nazanin">IT</span><span dir="rtl"></span><span dir="rtl" style="FONT-SIZE: 11pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 10.0pt"><span dir="rtl"></span> </span><span lang="FA" dir="rtl" style="FONT-SIZE: 12pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 11.0pt">می­تواند برای سازمان به ارمغان آورد به ارائه چارچوبی بپردازد که قبل و بعد از اجرای پروژه­های </span><span style="FONT-SIZE: 10pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-bidi-font-size: 11.0pt mso-bidi-font-family: Nazanin">IT</span><span dir="rtl"></span><span dir="rtl" style="FONT-SIZE: 11pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 10.0pt"><span dir="rtl"></span> </span><span lang="FA" dir="rtl" style="FONT-SIZE: 12pt FONT-FAMILY: Nazanin mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA mso-ascii-font-family: 'Times New Roman' mso-hansi-font-family: 'Times New Roman' mso-ansi-font-size: 11.0pt">به تخمین ارزش آتی یا ایجاد شده بپردازد.</span>  </p> <p><font face="times new roman,times,serif"><font size="2"><strong> </strong>The IT value measurement model proposed to evaluate the business value of IT. This model utilizes some different tools and techniques such as: Benchmarking, Balanced Scorecard, qualitative and quantitative measurement techniques. The basis of this model is a link between 3-layer IT classification and IT planning with a combinatorial approach. Connecting these three layers with effectiveness and efficiency concepts led this model from a conceptual to a practical framework. Various effects of different IT levels on the organization performance were analyzed by using secondary data. In each layer a balanced scorecard framework was setup and some measure s were selected in each zone and then compared with the historical trends, reference values which carried out by benchmarking and relative cost ratios. The outcome will show deviations and weakness points of IT planning and activities which should be studied by creative problem solving techniques in order to find roots of the problems. The last step of a typical IT value measurement program is planning and running an improvement project. This study will propose a framework to measure IT value both before and after planning and implementation. </font></font></p> اندازه­گیری، ارزشیابی، ارزش، فناوری اطلاعات، کارت امتیازی متوازن. 103 116 http://ijiepm.iust.ac.ir/browse.php?a_code=A-10-1-10&slc_lang=fa&sid=1 Mehdi Ghazanfari 18003194753284600702 18003194753284600702 Yes Asghar Ebnerasoul ebnerasool@mut.ac.ir 18003194753284600703 18003194753284600703 No Pezhman Alimirzai pezhman@hormoznet.com 18003194753284600704 18003194753284600704 No Mostafa Jafari 18003194753284600705 18003194753284600705 No